Our stone type is 5A Zircon+D Color Moissanite, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, the Luna Jewelry® Stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.

No, our jewelry won't turn your skin green. Jewelry that turn your skin green is made of copper. Our jewelry are made of 925 sterling silver, and the quality has been verified by International Institution SGS.

A: Every product page includes real, unfiltered photos and a 30-second video showing the actual item. premium hardware, and each piece passes a 12-point quality inspection before shipping. We also offer a 30-day return policy so you can inspect it in person risk-free.

A: We accept Visa, Mastercard,  Apple Pay &Google Pay,Cryptocurrency (BTC/USDT), and bank transfer. All payments are processed through secure, PCI-DSS compliant gateways.

A: If your package is seized, we will reship your order for free (once per order). If the reshipment also fails, we'll issue a full refund. Simply contact our support team and we'll handle everything.

I. Free Shipping Policy

Enjoy free shipping and shop with ease! You can enjoy free shipping when your order meets the following conditions:

• For other regions, there is currently no separate free - shipping threshold. The specific situation will be shown on the checkout page.

II. Order Processing Progress

After you place an order, we will start the production process as soon as possible. Since each product needs time for construction and curing after production, there is a certain shipping cycle:

• Under normal circumstances, most orders will be shipped within 1 - 3 business days.
• During peak shopping seasons (such as holidays and major promotional events), the order shipping time may be extended to 5 business days.

If you order multiple products, since different products may be handled by different designers, the products will be shipped in batches, and you may receive multiple packages at different times.

III. Shipping Time for Different Regions

After the products are shipped, the estimated delivery time varies depending on the destination. Here is a detailed table:

IV. Notes

1. The shipping time is calculated from the actual shipping date of the products. Affected by holidays, customs clearance, force majeure and other factors, the actual delivery time may fluctuate.
2. Please make sure to fill in the accurate shipping address and contact information to avoid package delays or returns due to incorrect information.
3. If you have any questions about the order processing progress or shipping time, or encounter any problems during the shipping process, you can contact our customer service team at any time for assistance.

Don't worry about it. We promise an easy 30-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.

LUNA Policy Guide

Our Return Policy

At LUNA, we infuse elegance and craftsmanship into every piece, creating treasures designed to enchant you. While our sales are final, we're dedicated to providing you with a seamless shopping experience. Here’s a gentle reminder of our return policy:

• Should you find any imperfections or damage upon receiving your item, kindly capture a "moment of truth" photo and reach out to us within 30 days. We'll be delighted to arrange a replacement, ensuring your satisfaction remains intact.
• Please note that personalized items and exchanges due to change of heart or incorrect sizing are non-returnable and non-exchangeable under any circumstances. We strongly encourage you to carefully review our sizing guide before making your cherished selection to ensure the perfect fit.

At LUNA, we're more than a store; we're a partner in your shopping journey, with a return policy designed to care for you each step of the way.

Return Conditions:

• Items should be sent back within 30 days of purchase and in their original, new condition.
• A 30% restocking fee will be lovingly applied to each return.
• Before returning an item, please notify us via email with your name, order number, and return details. We kindly ask you not to send items back without our approval.

The return shipping will be your responsibility. Rest assured, we will swiftly process your refund after deducting the restocking fee.

Order Cancellation

If life takes a turn and you need to cancel your order, please reach out to us within 12 hours to enjoy a worry-free cancellation. After this time, a 10% cancellation fee will be applied to cover necessary bank charges.

Package Loss/Non-Receipt

If your package seems to have taken a detour, yet tracking shows it as delivered, please contact your local post office right away and let us know. We will provide you with the tracking number to assist in resolving the matter. Should the post office confirm a loss and furnish a receipt, we'll be more than happy to reship or refund your order.

Exchange Policy

Thinking of exchanging an item? Please get in touch with us beforehand for exchange approval. Once approved, include your email receipt and let us know which item you wish to exchange. We promise to handle your exchange lovingly within 48 hours after receiving the item.

Thank you for choosing LUNA Jewelry. We're here to walk this joyful journey with you, ensuring every shopping moment is filled with happiness.

A: Absolutely. We use 256-bit SSL encryption for all transactions, never store your full card number, and never share your personal information with third parties. See our Privacy Policy for details.